Payment Policy
Payment Policy
Last updated: 6 April 2026
At Bmboo Lighting, we are committed to providing our customers in the United Kingdom and Australia with a secure, transparent, and seamless payment experience. This policy outlines the payment methods we accept, the currencies used, how we handle payment security, and what to do if you experience any issues.
Accepted Payment Methods
We accept the following secure payment methods:
| Payment Method | Type |
|---|---|
| 💳 Visa | Credit / Debit Card |
| 💳 Mastercard | Credit / Debit Card |
| 💳 American Express | Credit Card |
| 💳 Discover | Credit / Debit Card |
| 💳 Diners Club | Credit Card |
| 💳 ELO | Credit / Debit Card |
| 💳 JCB | Credit Card |
| 💳 UnionPay | Credit / Debit Card |
All payments are processed at the time of order confirmation. No order is dispatched before payment has been successfully authorized.
Payment Security
The security of your payment information is our highest priority. All transactions are processed through secure, encrypted payment providers compliant with the PCI-DSS (Payment Card Industry Data Security Standard).
Our website is protected by a valid SSL certificate, ensuring all data exchanged between your browser and our server is fully encrypted.
We never store your full credit card or payment details. All sensitive payment data is handled exclusively by our certified payment processors.
For more information on how we handle your personal data, please see our Privacy Policy.
Payment Confirmation
After your payment is successfully processed, you will receive an order confirmation email containing all relevant order details. If you do not receive this email within 30 minutes of placing your order, please:
- Check your spam or junk folder.
- Verify that the email address entered at checkout is correct.
- Contact us at info@bmboo-lighting.com if the issue persists.
Failed or Declined Payments
If your payment is declined or cannot be processed, we recommend:
- Double-checking your card details (card number, expiration date, CVV).
- Ensuring your card is authorized for online purchases.
- Verifying that sufficient funds are available or that your spending limit has not been reached.
- Trying an alternative payment method.
- Contacting your bank or payment provider if the issue continues.
If you continue to experience difficulties, reach out to us at info@bmboo-lighting.com and we will do our best to help you complete your order.
Currency
Prices are displayed in GBP (£) for UK customers and AUD ($) for Australian customers. Your order will be charged in the currency shown at checkout. As Bmboo Lighting is operated by a US-based company, your bank or payment provider may apply currency conversion fees or international transaction fees. These charges are entirely your responsibility and outside our control. We recommend checking your bank's terms before placing an order if you are unsure about potential conversion fees.
Taxes & Duties
Bmboo Lighting is not currently registered for VAT in the United Kingdom or GST in Australia. No VAT or GST is therefore charged at checkout. Depending on the value and origin of your order, import duties or customs fees may apply upon delivery. These charges are the responsibility of the customer and are outside our control.
Payment Disputes & Chargebacks
If you notice an unauthorized charge or discrepancy related to a Bmboo Lighting order, please contact us first at info@bmboo-lighting.com before initiating a chargeback or dispute with your bank or payment provider.
We are committed to resolving all payment issues quickly and fairly. Initiating a chargeback before contacting us may delay resolution and could affect your ability to place future orders.
If your issue cannot be resolved directly with us:
- UK customers: You may contact the Citizens Advice consumer helpline at www.citizensadvice.org.uk or refer your complaint to an approved Alternative Dispute Resolution (ADR) body.
- Australian customers: You may contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or your relevant state or territory Office of Fair Trading / Consumer Affairs body.
Customer Service
For any questions related to payments or your order, our team is available:
Email: info@bmboo-lighting.com
Monday – Friday: 8:00 AM – 7:00 PM (GMT/BST, UTC+0/+1)
Saturday – Sunday: 10:00 AM – 2:00 PM (GMT/BST, UTC+0/+1)
Company Information
Store name: Bmboo Lighting
Company: Witteveen E-commerce LLC
EIN: 30-1430114
Address: 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, United States
Email: info@bmboo-lighting.com
Related Policies
Terms of Service | Shipping Policy | Return & Refund Policy | Privacy Policy